Cutting Edge Management and Marketing Ideas for Independent Operators, Salons and Spas. Use these ideas with your MIKAL software to move your business forward. Not using MIKAL yet? Call us for a free evaluation and walk through of what we can do for you! Welcome - Fred Dengler MIKAL Co-Founder and CEO
|Posted on October 16, 2019 at 5:50 PM||comments (1)|
Today’s client is conservatively impulsive! That means they hold on to their money as long as they can but when the urge hits them to buy something - they do! (Remind you of anyone you know?) 30% of all clients make daily buying decisions based on "Groupon" type deals that are delivered to their in box. So you combat that with posts on Instagram and Facebook? How far down on the client's feed is your post if they don't look at it for an hour? Plus - At the same time in this summer economy clients slow down their visit frequency. Clients are stretching their appointments out and did you know if your average client puts off their visits by just one more week that can mean a 15% decrease in sales volume? OUCH!
JITA is the answer. Just In Time Appointment offers take advantage of the new buying trends and increase client visits and income.
JITA looks at your book each morning and checks for available times. Then JITA e-mails/texts clients who you want to offer these appointment opportunities to. Only each service provider’s clients that have opted in to JITA, only for the services you want to promote, only for the times of day you want to build, and only to clients that do not have a future appointment. JITA makes smart marketing offers!
So you need to get JITA going NOW! It only takes minutes to set up and runs every day automatically.
Call MIKAL and get your JITA going - NO revenue share, only sent to opt-in clients that don't have a future appointment! JITA is smart. Call us at 513-528-5100 and get BOOKED!
|Posted on October 13, 2019 at 3:35 PM||comments (3)|
Fall Money Making Ideas
Now that Summer is over?? and here is Cincinnati it will be SIXTY degrees on Wednesday! (great isn’t it?) it’s time to get back
down to business and get into the business of Fall sales and getting ready for the Holidays - Christmas is COMING! Now is the time to crank up the business of beauty.
Here are a couple of ideas to get you back down to business:
$ Go over these ideas. See what ideas generate the most excitement and appoint people and set dates for getting the projects going! Intorduce JITA the just in time appointment feature of MIKAL to fill the book. Get EMBA and you can go CRAZY booking all over town on your smart phones.
$ Clean the salon/spa from top to bottom. Paint a few walls and make a few small changes. Move some plants and displays. Decorate for the season!
$ Get dressed up. I don’t mean formal but every summer people get a little casual. It’s time to change our look and the change should be professional and upscale.
$ Get into the Fall colors. BROWN is the new black people! Make sure your make up is right for the season and coordinates with your new look! Get the staff together for a make up session and new fashion review.
$ Start your Referral Contest October 1st and end it on December 31st . Pick your prizes, do your precontest mailing/e-mail September 3rd, and get the signs up in the salon/spa. Call us for a free 11 page Referral Contest planning book. How would 50-100 new customers sound in the next 60-90 days?
Clean up the customer data base in the next 60 days. All of your regular customers will be in for the season. Run a list on your MIKAL system of all customers with Invalid addresses. The goal is to verify every customer’s address in the next 60 days. Check on the progress by running the Invalid Addresses report for all Last Visits in the last 7 days each week. The report should be blank every week if the front desk staff is cleaning up the list!
$ Get your Gift Cards on order NOW! Call RACO Card 866-940-4676 for a free sample kit. Order the Gift Card option is MIKAL’s SMS software and ask for our free information pack on promoting gift cards. Gift Cards will make a huge difference in your sales over the old gift certificates. NOTE: beware of companies giving you gift cards for use with their Internet or bank card systems. The costs for the processing of the card every time it is swiped become a huge expense and if a customer loses their card there is no way to cancel that card and charge the balance up on a new card. Call us at MIKAL to make an informed decision. Also revisit a switch in credit card processors. X-Charge our credit card processing partner has a $100 Gift Card waiting for you to switch!
$ Increase your Color service prices now just before the Holiday season. This will give you an additional boost to your income and the customers are coming in for that popular service during the season.
$ Sign up for the Autopilot Marketing system from MIKAL. The business can get hectic. Don’t let your marketing fall by the wayside. Put it on autopilot, and make sure you stay busy when Winter months roll around!
513-528-5100 email us at [email protected] Website: www.mikal.com
|Posted on October 11, 2019 at 2:10 PM||comments (1)|
Camp Mikal Fall Meeting RECAP
Our Fall Meeting (just finished) was full of ideas and sharing on how to Maximize Mikal software usage. A great group of owners, managers and receptionists met for 3 days in Cincinnati and shared amazing ideas and strategies on Staffing, Marketing, Inventory Control and so much more.
THOUSANDS and THOUSANDS of Mikal Bucks were given away at the Stop Wine(ing) and Eat some Cheeze party Sunday night. Winners were everywhere! Andy did an amazing job as host and MC.
Let me recap a few of the highlights:
EMBA the mobil booking app for employees was HUGE with the all new Daily Goals feature and Client personal info and tech card/buying history info screens. Owners said it is like having a workticket on your phone!
Loyalty points system is in place and working for about half the group. After the meeting I'll bet everyone gets on the Client Loyalty bandwagon. BIG ideas included using the points to automatically reward rebookings, referrals, and retail purchases, rolling ALL of those marketing strategies into a self running client rewards program.
Idea: make it a policy a NOSHOW loses their points!
Idea: delete all points at the end of the slowest month of each year and everyone will come in that month to use their points!
JITA was BIG at Camp it is only used by 30% of the attendees. JITA users reported the option that fills the holes in the book automatically added ONE more Appointment per day per employee to the book! WOW
Surveys were a big topic. Many signed on to Survey Monkey and looked at Mikal's 5 sample surveys. Some campers even added to the surveys - FUN!
IDEA: share the survey results in staff meetings.
These ideas are only a few of the ones I jotted down during the CAMP. So DO NOT MISS the Winter Success Club meeting - details to follow!
Thank you Campers - you are the fuel that powers our engines here at MIKAL. Fred 513-528-5100 [email protected] www.mikal.com
|Posted on June 29, 2019 at 3:35 PM||comments (10)|
GETTING THE MOST OUT OF YOUR SUMMER
Now that summer is in full swing (depressing isn’t it?) it’s time to get back down to business and get into the business of filling that book up and making some moo laaal. Now is the time to crank up the business of beauty. Here are a couple of ideas to get you and your staff back down to business:
$ Get a staff meeting together and go over these ideas. See what ideas generate the most excitement and appoint people and set dates for getting the projects going!
$ Clean the salon/spa from top to bottom. Paint a few walls and make a few small changes. Move some plants and displays. Decorate for the season!
$ Have everyone get dressed up. I don’t mean formal but every winter people get a little casual. It’s time to change our look and the change should be professional and upscale.
$ Get into the summer colors. Make sure your make up is right for the season and coordinates with your new look! Get the staff together for a make up session and new fashion review. Do you always have to wear BLACK????
$ Start your Referral Contest July 1 and end it on October 20th. Pick your prizes, do your precontest mailing/e-mail now, and get the signs up in the salon/spa. Call us for a free 11 page Referral Contest planning book. How would 50-100 new customers sound in the next 60 days?
$ Get your front desk staff to commit to cleaning up the customer data base in the next 60 days. All of your regular customers will be in by the holidays. Run a list on your MIKAL system of all customers with Invalid addresses. The goal is to verify every customer’s address in the next 60 days. Check on the progress by running the Invalid Addresses report for all Last Visits in the last 7 days each week. The report should be blank every week if the front desk staff is cleaning up the list!
$ Get your Gift Cards ON LINE with our Gift Card Shopping Cart NOW! Order the Gift Card option is MIKAL’s SMS software and ask for our free information pack on promoting gift cards. Gift Cards will make a huge difference in your holiday sales over the old gift certificates. NOTE: beware of companies giving you gift cards for use with their Internet or bank card systems. The costs for the processing of the card every time it is swiped become a huge expense and if a customer loses their card there is no way to cancel that card and charge the balance up on a new card. Call us at MIKAL to make an informed decision.
$ Increase your color service prices now just before the holiday season. This will give you an additional boost to your income and the customers are coming in for that popular service during the holiday season.
Now is the time to move into the Summer season with a new look, new ideas, and new promotions for increased sales and profits!
Please call us for additional information on the Referral Contest, Gift Cards, Pricing ideas, or your comments. Have a great fall season.
Fred Dengler MIKAL 513-528-5100 email us at [email protected] Website: www.mikal.com
|Posted on June 28, 2019 at 7:45 PM||comments (0)|
Just imagine.................Having your MIKAL computer look at the cancellations and availability in your book and automatically sending appointment opportunities to your clients. The book fills up! Like MAGIC….Your JITA Genie has arrived!
Every night our system looks at the availability in your book and sends your clients an e-mail or text message inviting them to take advantage of the booking opportunity. We call it JITA the Just In Time Appointment system.
What is JITA worth to you? If JITA adds just one appointment per day for a service provider and the average service is $40 then JITA will increase sales $8000.00 per service provider per year. EIGHT THOUSAND DOLLARS! That is a 10 percent increase in sales for the average service provider. WOW. PLUS - when a client cancels how much time do you spend trying to fill that appointment? Do you call the wait list, try to rearrange the book? Save all that time and know that JITA is working for you every day.Cross market openings for Spa to Hair clients and Nail to Spa clients – automatically. JITA runs and the book fills up!
Wish you were booked SOLID?
You are in control
You decide who gets the JITA offers.
You decide to send only to clients who do not have a future appointment for that service.
You decide the limited number of offers for each employee.
You decide if JITA offers morning, afternoon, or evening booking opportunities.
You decide the service recommendations that match each employee's services.
You decide if there is a discount.
So unlike web based services that you have to pay for and revenue share the booking income with..... YOU ARE IN CHARGE.
You don't share your revenue. (Booking services charge a sign up fee and 15-18 percent of service booked)
You don't have to give discounts.
You don't create clients who WAIT for appointment offers.
You don't have staff mad at discounted offers being done during busy times.
You don't give your client list to someone else.
You MAKE MONEY.
Want to see JITA?
Call MIKAL and see how JITA will work for you. Call your MIKAL consultant today 513-528-5100 or email [email protected]
|Posted on June 22, 2019 at 10:40 AM||comments (2)|
Are you opening a NEW SALON and SPA this summer?
SUCCESSFUL START PROGRAM
Exclusively by MIKAL
MIKAL, with almost 38 years in the business of helping salons and spas market and manage better has put together a Successful Start program for new salon and spa launches.
We have start up spreadsheets. Opening checklists, Front Desk Operations manuals, Employee Policy manuals, Award Winning Software, and HP Point-of-Sale computer systems.
The average salon/spa does not reach break even for 2 years!
The average salon/spa (50%) is not in business for 3 years.
With your time and money investment you DO NOT WANT TO BE AVERAGE. Our program will insure that your dream is a success!
MIKAL has the systems, training, marketing and management ideas that will make sure your business is busy and profitable fast.
This plan can be tailored to your needs. We can accelerate the time line to make your opening deadline. We are here to help you!
The MIKAL Marketing Team
The Success Plan
You need a plan to be successful with your new business. Many salons and spas open the doors, have a one week grand opening, and wait for the clients to come rushing in. And wait. And wait. And….
A MIKAL Success Plan story:
60 days prior to opening.
First you need to pre-sell your services. Get a list of perfect clients within 5 minutes drive time of your salon/spa. Load then in your MIKAL system and send a postcard to them 30 days before opening and the week you open. MIKAL will load in your perfect prospects, help you with your Unique Selling Points Postcard and e-mail marketing, and set up your system for prebooking services.
We can also help you with product lines that give you TWICE the mark up, don’t have diversion problems, and generate tons of profits!
30 days prior to opening.
Load your present clients into MIKAL or have us import them easily and send them a special on booking and gift cards. MIKAL will help you set up credit card processing for new and pre-opening sales! Run the credit cards right through your MIKAL system. Start booking appointments from the mailing and e-marketing on your MIKAL system. Pre-sell gift cards $100 value for $80. You will need and get great cash flow.
Start your/MIKAL Grand Opening Plan.
Do the Grand Opening mailing and e-marketing with MIKAL.
You will be busy the first week.
Stay with the 12 Month Grand Opening plan. Note that your Grand Opening should end the week your one year anniversary events start!
Call your MIKAL Consultant and get your plan going! 800-448-5420
513-528-5100 [email protected]
|Posted on June 20, 2019 at 5:00 PM||comments (0)|
Camp MIKAL Sept 28-30 2019
Something for Everyone! Present MIKAL SIX and SEVEN clients
Camp MIKAL will include:
Set up the On-line shopping cart for Gift Cards
Activate your own App with Mikal booking, specials, links to your web site and social media and more
Front desk operations shortcuts and procedures ex: set up to send preformatted emails like directions, policies, pricing right from the client screen – fast and consistent!
Inventory mark ups and mark downs in seconds! ex: put a product (line) on sale in 10 seconds at 20% off and have it return to regular price on a certain date automatically.
Xris-Xross marketing lets you cross market to clients getting one type of service who are not getting another type of service to dramatically expand your sales.
And much much more….
Also: save .2 percent or more off your credit card bill with ChargeItPro – Emily will be here to give you the details!
Add Goals to your EMBA phone app and see sales explode! Stay motivated thu the day
Add a Google reviews link to all your MIKAL Emails and build your Internet presence easily.
Plus our Resource Room gives you hands on practice on all the things you learn and being on-line to your system lets you make changes
while at CAMP!
So come to CAMP learn – share – make $.......................4 meals – Party - $100 software coupon,
|Posted on March 1, 2019 at 12:15 AM||comments (2)|
Come to CAMP MIKAL in Cincinnati this September Early Birdie only $149 - WOW half price
You will receive: 3 days of classes Sept. 28-30, 150 page workbook - free, Hands on Resource area and FREE Wi-Fi,
Get ALL your questions answered, $100 Software Option Certificate - free, Information packed CD - free,
2 breakfasts and 2 luncheons - included and 1 cocktail party and hospitality event - no extra cost!
Attendee gifts - fun goodie bag
Hosted at the Cincinnati Marriott Airport hotel with room rates of only $ 119 a night for up to a quad occupancy
Call today 513-528-5100 or sign up here on our web site!
Can't make Camp? Are you on the latest and greatest MIKAL 6.9 version? How about SEVEN?
Make sure you are doing Xris-Xross Marketing
JITA to fill the book when cancels happen last minute
EMBA to see client tech info on your phone
Auto Min/Max and get your inventory in shape
Coming soon the Mikal Booking App - call to get the test link
513-528-5100 [email protected]
|Posted on January 1, 2019 at 12:30 AM||comments (4)|
2019 is HERE! We are starting the New Year!
Don't think New Year's Resolutions, think New Year's EVOLUTION
Resolutions don't work. The average person keeps them for less than 2 weeks (remember the gym membership, fruit diet, juicer machine etc…;). So the wheels will fall off the Resolution train.............
Why don't resolutions work? Because it is our human behavior. It is our habit. It is easy. It might even be satisfying. So instead of trying to change behavior why not change the environment, the process, or the system and the behavior will change.
So instead let's EVOLVE!
Let's look at every system and process in our business and figure out how we can make it simpler, faster, better for staff and clients, and of course more profitable.
A few examples:
The front desk is an area of on-going frustration. Turn over of staff, poor client service, down time is not used to clean, organize, do confirmations, and retail and rebooking is not a priority.
So do we resolve to put as much time into the front desk as needed to change these things? Do we clean house and hire new receptionists? Is that our Resolution, to have a Revolution?
Ready to go all Tabitha on the desk?
Or the idea from MIKAL....
How about activating EMBA so the future appointment is booked before the client even comes up to the front desk to check out? The Employee Mobil Booking App lets your staff book the client's next appointment on their smart phone with the client at the end of the service!
How about embedding the Surveymonkey surveys into the automatic new client and reminder emails and texts MIKAL sends out for you for immediate feedback and ideas on what needs to change to improve the client experience?
How about putting in message on hold and call queue option on the phone to auto hold calls if not answered in 2 rings so the front desk can finish sales, rebook, and close retail without interruptions on putting people on hold?
- Support system involves giving the upsell offers in your message on hold.
- Education needs to happen so staff knows how to handle the call queue option.
How about giving a bonus when the receptionist rebooks a client, upsells a service, converts a price call to a booking, and sells NEW retail items to a client? The desk would be rewarded to do the things you want them to do. Sales would increase, retention would go up, and the bonus would increase wages so they would not leave over a fifty cent pay increase from a company down the street.
- Support system involves setting spiffs for rebooks, upsells, add on sales in MIKAL.
- Education needs to have scripting in place to deliver the offers.
- Support system needs to give clients loyalty points for rebooking automatically.
How about setting up the receptionist goals so every week they get a report on how they are doing compared to your expectations?
If the present desk staff can't embrace these positive steps how about hiring people that are going to embrace your systems?
So we Evolve with changes to the systems and the process allowing the people to change their behavior. You can manage the process instead of the people.
Why not do this for other areas?
Retailing - what can be changed to make retail easy?
Professional inventory- what can be put in place to track and fine tune inventory?
Stylist behaviors - what can be put in place to reward positive behaviors?
Social marketing - what can be put in place to make it automatic and effective?
Let's think through these areas and enhance the process and systems.
Come to Camp MIKAL Cincinnati Jan. 19-21 and brainstorm these areas - make a plan - make the changes.....
There are 5 "slots" left for the seminar.
Call and register now 513-528-5100 MIKAL Salon Software
|Posted on October 2, 2018 at 10:40 AM||comments (0)|
For new salon and spa start up installations
Many times salon/spa owners concentrate on the salon design and esthetics and don’t think about the things that make a new salon/spa successful – the SYSTEM, people, and training!
Here is a time line for making sure the business is ready to do business and be successful!
Subject: Time line for business systems
Working back through the business side of getting your salon/spa up and going let’s look at these events:
12 month Grand Opening plan takes effect
Dates Days from opening Description
_____ D-Day! Salon/Spa opens
_____ 7 days before Opening announcement and specials for first 3 months mailed
_____ 14 days before Soft opening with comp services, relatives, vip services
_____ 17 days before All inspections and approvals done
_____ 17 days before Business system put into front desk when all finish work (dust) is gone
_____ 21 days before Mailing of 2nd pre-opening concept piece
_____ 21 days before Service systems training done business cards ordered
_____ 21 days before Retail in place and product knowledge classes started RX pads trained
_____ 21 days before Appointments are booked and gift cards are sold from a call forwarded location
_____ 30 days before Mailing of 1st pre-opening marketing piece
_____ 30 days before Develop customer survey and feedback system
_____ 30 days before Service menu and gift cards are delivered for marketing
_____ 30 days before 3 fold marketing concept pieces and postcard marketing pieces are delivered for mailings
_____ 40 days before Interview for service providers
_____ 45 days before Ads placed for service providers – Credit Card system in place
_____ 45 days before Salon policy manual and interview packet finished
_____ 45 days before Compensation system decided and compensation and goal setting put in place
_____ 45 days before Mikal pre-loads services and product lines
_____ 45 days before Marketing 3 fold, concept piece, service menu and gift card layouts done
– sent to printer’s
_____ 50 days before Select profile of perfect customers and get names for preload into MIKAL system
_____ 50 days before Product lines picked and opening orders considered – plan for vendor involvement
_____ 50 days before MIKAL computer system ordered and training date set
_____ 60 days before Salon Policy manual started and marketing literature design started
_____ 75 days before All design and salon systems on order
Call us with any questions 800-448-5420 and look for our Grand Opening and employee hiring articles on our web site www.mikal.com
TODAY ONLY - SALON/SPA POLICY MANUAL ON CD
SALON/SPA MARKETING MANUAL ON CD ORDER FROM OUR WEB STORE!