Introduction: We have to WOW our clients. From our first electronic impression on the web and social media, to the booking phone call, to every client contact during the visit, and finishing with the irresistible rebooking offer and follow up!
Turning a Prospect into a client: Low cost and no cost ways to maximize your impact on prospective clients using the web, social media, targeted perfect client marketing and the ultimate price check to booking script! Also continuing the WOW with your regular clients – your UPSs and IRs – Unique Selling Points and Irresistible Offers.
The Client Visit: Time line the client visit to WOW the client at every contact point. From the greeting through the service and finishing with the walk-up script and exit make sure the client has the ultimate experience. Create an easy way to train your staff to do it!
The Client Follow up: from e-mailing the receipt/coupon to the new client welcome book you will double your rebookings with our proven strategies. Plus continue to WOW the repeat clients through visit after visit with these strategies, scripts, and systems.
Format: A presentation with detailed class handouts, audio and video presentations using a computerized projector system, interactive survey and group feedback using the attendee’s smart phones and question & answer workshop oriented topics with on-going question and answer periods.
Please call us with any questions. Classes can be modified to fit time and theme requirements.
MIKAL Corporation 513-528-5100 800-448-5420