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Stop Theft

WARNING DO NOT BE A VICTIM

I know - this the last thing we want to thnk about.  So put the right controls and rules in place!


Over the last two years we have experienced a sharp rise in theft at our salons and spas. Theft

in your business will rob you of all of your profits. If you run at 10% profit and $500 is stolen from

the salon/spa you have to do $5000 in sales to pay for the theft. Remember that you pay for

theft out of profits, not out of sales. Some of the theft is due to the economy but the majority of

the theft is due to lax security and management policies!

Don=t let thieves victimize your business.

Here are the steps that will tighten up security and

reduce the chance of theft:

1.) Make your customers the cash police. Print a receipt for

every transaction and give every customer a receipt. Set

up the system with a receipt printer and automatically print

receipts for every transaction. Put a sign at the front desk

that tells customers to call you for a free gift if they are not

given a receipt.

2.) Change your password monthly. All your management staff should guard their passwords

and change them regularly.

3.) Set the system to log off automatically every 60 seconds. That way the terminal will not be

left open with a high access level by accident.

4.) Check all refunds and voids. If you are getting more than 2% of daily totals as refunds and

voids there is theft at the desk. Call customers that received a refund and ask them about the

transaction. Make sure an explanation of all voids is documented on a receipt and put in the

cash drawer each day. Save these voids and see if the same employees have a lot of voids.

Call customers who have voids and ask about the transaction.

5.) Spot check all gift certificate and gift card redemptions - especially on older certificates and

cards. Check with the customers and see if they in fact came in and used the certificate/card.

6.) If your inventory is off (products are missing) don’t just look for it going out the back door with

staff. Watch out for product being sold to customers that is not run through the point of sale

transaction. If a customer returns a product make sure the product is listed in their buying

history.

7.) Expire old gift certificates and make it an owner or high level management job to allow old

certificates to be redeemed through the supervisor mode. Only owners and high level

management should have the supervisor mode for anything.

8.) Never have the person working on a cash drawer balance the drawer. Have a different

person (a closer) do the balancing and cashout.

9.) All coupons and discount offers need to be counted and closed out each night. Count the

coupons like cash and check them to the discount amount on the cashout report.

10.) All work tickets must be resolved each night with a sale, or a no-show transaction. Check

the customers with the no-show items each week and call them to verify the no-show.

11.) Set the access level for viewing Gift Card and Gift Certificate numbers. (4.6) Lower access

levels can sell & redeem, but cannot view the numbers.

WARNING

DO NOT BE A VICTIM!

1. RECEIPTS

2. PASSWORDS

3. SET SYSTEM LOG OFF

4. REFUNDS AND VOIDS

5. GIFT CERTIFICATE & CARD REDEMPTIONS

6. PRODUCT SALES

7. EXPIRE

8. USE A CLOSER

9. COUPONS AND DISCOUNTS

10. RESOLVE WORK TICKETS

11. VIEWING OF GIFT CARD & CERTIFICATE NUMBERS

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