WARNING DO NOT BE A VICTIM
I know - this the last thing we want to thnk about. So put the right controls and rules in place!
Over the last two years we have experienced a sharp rise in theft at our salons and spas. Theft
in your business will rob you of all of your profits. If you run at 10% profit and $500 is stolen from
the salon/spa you have to do $5000 in sales to pay for the theft. Remember that you pay for
theft out of profits, not out of sales. Some of the theft is due to the economy but the majority of
the theft is due to lax security and management policies!
Don=t let thieves victimize your business.
Here are the steps that will tighten up security and
reduce the chance of theft:
1.) Make your customers the cash police. Print a receipt for
every transaction and give every customer a receipt. Set
up the system with a receipt printer and automatically print
receipts for every transaction. Put a sign at the front desk
that tells customers to call you for a free gift if they are not
given a receipt.
2.) Change your password monthly. All your management staff should guard their passwords
and change them regularly.
3.) Set the system to log off automatically every 60 seconds. That way the terminal will not be
left open with a high access level by accident.
4.) Check all refunds and voids. If you are getting more than 2% of daily totals as refunds and
voids there is theft at the desk. Call customers that received a refund and ask them about the
transaction. Make sure an explanation of all voids is documented on a receipt and put in the
cash drawer each day. Save these voids and see if the same employees have a lot of voids.
Call customers who have voids and ask about the transaction.
5.) Spot check all gift certificate and gift card redemptions - especially on older certificates and
cards. Check with the customers and see if they in fact came in and used the certificate/card.
6.) If your inventory is off (products are missing) don’t just look for it going out the back door with
staff. Watch out for product being sold to customers that is not run through the point of sale
transaction. If a customer returns a product make sure the product is listed in their buying
history.
7.) Expire old gift certificates and make it an owner or high level management job to allow old
certificates to be redeemed through the supervisor mode. Only owners and high level
management should have the supervisor mode for anything.
8.) Never have the person working on a cash drawer balance the drawer. Have a different
person (a closer) do the balancing and cashout.
9.) All coupons and discount offers need to be counted and closed out each night. Count the
coupons like cash and check them to the discount amount on the cashout report.
10.) All work tickets must be resolved each night with a sale, or a no-show transaction. Check
the customers with the no-show items each week and call them to verify the no-show.
11.) Set the access level for viewing Gift Card and Gift Certificate numbers. (4.6) Lower access
levels can sell & redeem, but cannot view the numbers.
WARNING
DO NOT BE A VICTIM!
1. RECEIPTS
2. PASSWORDS
3. SET SYSTEM LOG OFF
4. REFUNDS AND VOIDS
5. GIFT CERTIFICATE & CARD REDEMPTIONS
6. PRODUCT SALES
7. EXPIRE
8. USE A CLOSER
9. COUPONS AND DISCOUNTS
10. RESOLVE WORK TICKETS
11. VIEWING OF GIFT CARD & CERTIFICATE NUMBERS
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